Patient Information Guide
We’ve put together some information to answer a few of the questions you might have about coronavirus (COVID-19) testing with Monash Health.
Due to a high demand for testing we appreciate that you only contact Monash Health Pathology regarding COVID-19 under these circumstances:
• If the matter is urgent
• If it has been more than 7 days since your test
• If you require results to be sent to your GP
We appreciate your patience during this time, and continue to process your tests as quickly as possible.
How to get tested for coronavirus (COVID-19).
You can visit the Monash Health website for details of all Monash Health Screening Clinics, their addresses, phone numbers and opening hours. Testing is free and you do not need to make an appointment. Click here to find out more.
Please note Monash Health Pathology Collection Centres are currently not providing testing for coronavirus (COVID-19). You must only attend Monash Health Screening Clinics.
What do I bring to the test?
- your Medicare card, or at least one other form of identification, e.g. driver’s licence
- and if possible, the name and contact number of your GP
The test – what to expect.
A nasopharyngeal swab is required for testing. This involves the collection of a sample of nasal secretions from the back of the nose and throat. The sample is then analysed by Monash Health Pathology to check for the presence of the COVID-19 virus.
How long before I know my results?
Some results are taking longer than previously advised. If it has been more than 7 days since your test please email COVIDenquiries@monashhealth.org.
How will I receive my results?
You will receive a text message from Monash Health if your results are negative. Positive results are automatically notified to the Department of Health and Human Services and you will receive a phone call, providing advice and information about what to do next.
If I receive a text message is it only during business hours?
You can receive a text message from Monash Health at any point 24 hours a day, 7 days a week.
I have received my results, but my family hasn’t.
Even though you may have been tested at the same time, one person may receive their results before other family members. This can happen due to the high demand for testing.
What do I do if I accidently deleted my text message?
Let us know by emailing COVIDenquiries@monashhealth.org. Please add ‘New SMS Required’ in the subject line.
What do I do after taking the test?
You should return home immediately after the test and remain in self-isolation until you receive your test result.
If it is not COVID-19, what do I have?
You will need to attend your GP as they are in the best position to assess you.