Patient Information Guide
We’ve put together some information to answer a few of the questions you might have about coronavirus (COVID-19) testing with Monash Health.
Due to a high demand for testing we appreciate that you only contact Monash Health Pathology regarding COVID-19 under these circumstances:
• If the matter is urgent
• If it has been more than 5 days since your test
• If you require results to be sent to your GP
We appreciate your patience during this time, and continue to process your tests as quickly as possible.
If you have been waiting for your result for more than 5 days and are not sure who to contact, you can now call the dedicated Coronavirus Test Results Hotline on 1800 573 222 from Monday to Friday between 8.00am and 8.00pm. This service is provided by the Department of Health and Human Services (DHHS). For more information click here, or visit their website at www.dhhs.vic.gov.au/coronavirus.
How to get tested for coronavirus (COVID-19).
You can visit the Monash Health website for details of all Monash Health Screening Clinics, their addresses, phone numbers and opening hours. Testing is free and you do not need to make an appointment. Click here to find out more.
Please note Monash Health Pathology Collection Centres are currently not providing testing for coronavirus (COVID-19). You must only attend Monash Health Screening Clinics.
What do I bring to the test?
- your Medicare card, or at least one other form of identification, e.g. driver’s licence
- and if possible, the name and contact number of your GP
The test – what to expect.
A nasopharyngeal swab is required for testing. This involves the collection of a sample of nasal secretions from the back of the nose and throat. The sample is then analysed by Monash Health Pathology to check for the presence of the COVID-19 virus.
What do I do after taking the test?
You should return home immediately after the test and remain in self-isolation until you receive your test result.
How long before I know my results?
At the moment, most results are available within 3-5 days. Some results may take longer than previously advised, and may take >5 days. If it has been more than 5 days since your test please email COVIDenquiries@monashhealth.org.
If you include your full name, date of birth and mobile number, this will help us locate your results faster.
How will I receive my results?
You will receive a text message from Monash Health if your results are negative. Positive results are automatically notified to the Department of Health and Human Services and you will receive a phone call, providing advice and information about what to do next.
If I receive a text message is it only during business hours?
You can receive a text message from Monash Health at any point 24 hours a day, 7 days a week.
I have received my results, but my family hasn’t.
Even though you may have been tested at the same time, one person may receive their results before other family members. This can happen due to the high demand for testing.
What do I do if I accidently deleted my text message?
Let us know by emailing COVIDenquiries@monashhealth.org. Please add ‘New SMS Required’ in the subject line.
I have surgery booked soon, what do I do?
If you haven’t received your results and need to provide them for a scheduled surgery, please email COVIDenquiries@monashhealth.org. You can add ‘Results for Surgery’ in the subject line.
Alternatively the medical facility where your surgery is booked can contact Monash Health Pathology and we will forward your results.
I am flying internationally soon and need my test results. What do I do?
If you need help with your results because you have an international flight booked soon, please send us an email Monday to Friday, between 7am and 4pm only, to COVIDenquiries@monashhealth.org. Please let us know as soon as possible after your test.
If it is not COVID-19, what do I have?
You will need to attend your GP as they are in the best position to assess you.